Time Magazine reports on the new Apple iPhone:
Apple’s new iPhone could do to the cell phone market what the iPod did to the portable music player market: crush it pitilessly beneath the weight of its own superiority…
…To Jobs’s perfectionist eyes, phones are broken. Jobs likes things that are broken. It means he can make something that isn’t and sell it to you for a premium price…
…When our tools don’t work, we tend to blame ourselves, for being too stupid or not reading the manual or having too-fat fingers. “I think there’s almost a belligerence—people are frustrated with their manufactured environment,” says Ive. “We tend to assume the problem is with us, and not with the products we’re trying to use.” In other words, when our tools are broken, we feel broken. And when somebody fixes one, we feel a tiny bit more whole.
This last paragraph sums up why so many people love Apple products. It’s not the cool-aid, or the famed Reality Distortion Field. It’s the fact that, to a far greater extent than any other computer company (or personal electronics manufacturer, for that matter) Apple products just work. Intuitively, painlessly, seamlessly, and well. And that’s why so many people are switching.
