Fifteen years or so ago I bought a Global office chair. Nice one, too. Retail on the thing was $650, though after discounts and such it came in at under $300. It’s a typical premium chair with lots of padding, support, and adjustment points. It doesn’t get into the super premium market like Aeron chairs do, but it’s a good product nonetheless.

At the time I thought ouch, it’s just a chair. $300?. Still, I figured that I spend so much time at the desk that it’d be a good investment. As long as I was buying, might as well buy for the long-haul. Had a lifetime warranty, too.
Fast forward 15 years and it’s still going strong. I love the thing. It supports in all the right places and lets me tilt around to a bunch of different positions throughout the day. I’ve recently had some posture-related pain, but I think that’s more due to a 41 year old body pulling weeks of consecutive 15 hour days. No chair is going to completely alleviate that kind of strain.
I’ve had a few very minor problems with the chair- mainly things like screws working loose over the years, but really, can you blame it? I’ve spent literally years seated in this thing. Whenever I call Global (which is rare), they’re very helpful and don’t seem to mind at all that they’re supporting a decade-and-a-half old product with no further revenue stream. They’re upbeat and friendly and just want me to be happy with their products.
The pneumatic piston has been leaking a bit lately (again- 15 years), which results in me spontaneously dropping several inches while sitting at the desk. It’s pretty funny the first few times, then quickly becomes rather less so. So I called them up. The chipper Joanne kidded around with me a bit and then promised to get a new cylinder out in the mail this afternoon. Free of charge. Just like that.
I often kvetch in this space about bad customer service, so I wanted to take this chance to point out a really good example of a company taking care of its customers. Next time I buy a chair I’ll definitely spring for the Global. But at the way this thing is going that’ll be another 15 years. Just reinforces my “buy once, cry once” philosophy. Don’t buy junk.
Thanks, Global. Great people, great product. My backside thanks you too.