The Big Think

October 4, 2005

Vonage… Coming to a Fictitious Store Near You

Filed under: Technology — jasony @ 9:36 pm

Geeze Louise. I called Vonage with a few questions regarding new service (still considering). What a pain. Is this what their customer service is like?

I was on hold for probably 10 minutes with a recorded voice alternating between 2 different sales pitches… every ten seconds. That got old after the first two minutes. It’s a pet peeve of mine when you have to listen to a sales pitch while on hold. It’s even worse when they interrupt the music every few seconds trying to sell you something. It’s 10x worse than that when it’s the same thing over and over and over and over… Hello?!? I’m calling to become a customer. Don’t tick me off before you even talk to me.

When an agent finally answered my call it quickly became obvious that he was reading from a script, and was doing it badly, too. When I asked him if Vonage would supply a router for free or if I’d have to get one the starter kits at the store, he told me that I could pick one up at “Walter-Mart”. Excuse me? “You can get one currently at Walter-Mart”. He went on like this- being non-helpful as he read his painful way through the sales script, even insisting on calling me “Mr. Jason”. Don’t seem to remember giving you my name in backwards talk. I finally asked him if he could transfer me to someone who could answer my questions. His response was to call back and wait through the Repetitive On Hold Voice. He didn’t know how to transfer a call.

Something tells me that Vonage is using their incredibly cheap VOIP rates to offshore their late-night sales calls to Clueless-Land.

“Walter-Mart”. That next to “Walley World“?

NATty

Filed under: Computing — jasony @ 9:20 pm

According to this report, Comcast is starting to hunt down high speed internet subscribers who hook up more than one computer to the internet through a router. So far it’s just to keep people from reselling their service (which is understandable), but if they try and charge people for extra computers, they’re going to have a riot on their hands.

Uh Oh

Filed under: Computing — jasony @ 7:09 pm

I think my wonderful 19″Sony Trinitron computer monitor might be about to die. It’s making some suspicious clicking noises, and has suffered a few conniptions lately. About once a week it will CLICK!loudly and lose picture for about 1/10th of a second.

Erin talked me into getting this monitor about four years ago when my old NEC started to get pretty bleary and fuzzy. I finally tossed the old one after the garage sale. The new Sony was pretty expensive (around $600, if I remember), but it’s brutally focused and very bright. It’s been a great screen to stare at for hours every day.

I really don’t want to buy another monitor right now. Bummer.

Peter Jackson, Master Chief

Filed under: Games — jasony @ 7:04 pm

According to this article over at joysitq, Peter Jackson is slated to executive produce the film version of the video game Halo. I don’t know what to think about this.

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