After fighting the monthly fight over our sucky cable modem service, I’ve finally given up and decided to give DSL a try. (COX cable modems suck— there, I said it, so now Google with cache it and it’ll be searchable). I got off the phone with AT&T/BELLSOUTH/WHOEVERTHEYMERGEDWITHTHISWEEK a few days ago and the guy there was extremely helpful and knowledgeable. As befits a salesperson, I guess. The real proof will come when we first have problems. Anyway, he said to give the service a week to be connected and the modem ten days or so to arrive. Later that day we got a call saying that the order was in progress and we’d have the service turned on in a week. About 30 minutes later we got a call saying everything was ready! Wow, talk about giving yourselves a large window.
So today- a mere two days later- the box with the modem and other stuff comes in the mail. I have to rewire the outlet in my office to “hear” the other line. I switched the wiring about five years ago when we moved in so I could have an office line, then a year or so later cancelled the line and got it transferred to a cell phone. So I still have some basic wiring to do- hope I can remember what I did and undo it. After that, the modem should (!) be an easy install and we should be up and running.
I got Cox to give us a discounted rate for the next month. We’ll keep them both running simultaneously. If there is a problem with the DSL line we’ll cancel the service and keep Cox (oh, please, no). If not, I’ll have the extreme pleasure of calling Cox and telling them to cut us off. Can’t wait for that moment.
Incidentally, here’s how the old and new service compare:
price: $49.95/month (no cable tv bundle). Works out to $622/year after tax.
speed: 4mb down, 256mb up
current phone service: $30/month
internet down about 15% of the day each day of the last four
total internet/phone last year: $1003
speed 1/5mb down, 512 up
new phone service (bundle): $35 after tax
total quoted cost per month is no more than $60 (I think it was $59 and change)
total/year going forward: $720
So we save $283 this year and have a much better calling plan (not that we’ll call long distance on the wired phones).
It’s not a lot of savings and it looks like we’re giving up 2.5mbps download speed by switching, but I have never… ever… gotten anywhere near that quoted 4mbps that Cox quoted me. DSL is guaranteed bandwidth and should be about on par with what we’re used to.
I’ll let you know how it goes. By the way, for friends and family, please stop writing us at our old Cox.net addresses. For me, just use one of my other addresses (firstnamelastinitial at mac dot com will work for me). We’ll let you know about Erin’s soon. One thing we’re going to do for sure is to stop linking our emails to our service provider so that we can cancel service and go with a better option in the future without having to email all of our friends.